To proceed with your purchase:-

1. Click the “Add to Cart” button on the products you wish to purchase.
2. You may continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
3. You will reach a log in page where you need to log in to your account using your username or email and password. You must be logged in to your account to continue checkout. If you are a new customer, please proceed to the Billing section.
4. You will need to confirm your shipping address on the “Shipping Address” page and click the “Next” button.
5. From here, you need to select your shipping methods and click the “Next” button.
6. Next, you will need to choose your payment method then click the “Next” button.
7. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and conditions.
8. Click “Confirm Order” to complete the order.

Order cancellation can be done automatically in your orders page before your order status is updated to ‘Shipped’. Any cancellation requested after that status will be reviewed on case by case basis. Please write in to us at pickpackbuy@gmail.com.

Please email us a screenshot of the page at pickpackbuy@gmail.com. Our Customer Service personnel will get back to you within 1 full working day.

1. The email been filtered to the ‘Junk’ folder.
2. The payment may not have gone through successfully.

We regret to inform that your payment was unsuccessful. Please write in to us at pickpackbuy@gmail.com stating your Order number (e.g MY100012345), and we will cancel your order within 1 full working day. Meanwhile, you may place a new order again.

The ‘Shipped’ status indicates that your item(s) is out for delivery.