How Do I Return My PickPackBuy Item?
Refunds of Products can be arranged under the following reasons:
- If the product(s) has been delivered in a damaged or defective condition; or
- If the product(s) is out of date or expired; or
- If the product(s) is different from the order placed
Kindly fill in the form below.
Return
How Do I Return My PickPackBuy Item?
Refunds of Products can be arranged under the following reasons:
- If the product(s) has been delivered in a damaged or defective condition; or
- If the product(s) is out of date or expired; or
- If the product(s) is different from the order placed
Follow the steps below to request to return your item:
- On your PickPackBuy homepage, go to “My Account”.
- In the dropdown menu of “My Account”, click on “Order”.
- Locate the order which you would like to return.
- Click on “Returns”.
- Complete your request accordingly and click “Submit”.
Your return request will be processed within 10 working days, after your package has reached our warehouse and has been inspected. You will be notified via email on the outcome of your return request. Your refund will also be duly processed.
Should you have further enquiries, feel free to speak to our Customer Service agent, services are available from 9.00am to 6.00pm, Monday to Friday.