Shipping & Delivery
- Delivery services is available for purchase within Malaysia (West & East Malaysia).
- Your parcel will be delivered using the appointed delivery courier company.
- Delivery to a P.O. Box is not permitted.
- Delivery orders will be delivered:
- 4 – 8 working days for orders within West Malaysia.
- 4 – 9 working days for orders within East Malaysia
- Delivery time frame stated above are for reference only. Transit time can be varied due to unforeseen circumstances such as weather condition, festive periods, sales promotion period which may cause delay.
- Please refer below for illustration on Delivery charges.
Shipping Locations
Delivery Charges
West Malaysia
RM 5.50
East Malaysia (Sabah, Sarawak, Labuan)
RM 30.00
- Should the product(s) you ordered is out-of-stocks, the seller will contact you via phone call for alternative arrangement.
Shipping Rules & Restrictions
- Delivery hours are between 8:30am to 5.30pm from Monday to Friday and 8.30am to 1.00pm on Saturday. There will be no delivery on Sunday, public holiday, federal holiday and state holiday.
- Changes to the shipping and billing address will not be entertained after order has been confirmed.
- If you discover any damage on the product(s) upon receipt of the parcel, kindly follow the steps below to request to return your item:
- On your PickPackBuy homepage, go to “Return Policy”
- Complete your request accordingly and click “Submit”
- You must notify PickPackBuy’s customer service within seven (7) working days upon receiving the parcel.
- You will have to return the damaged goods received to the seller. A copy of the tax invoice must be attached together as proof of purchase.
- Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited based on the following payment method.
|
Payment Method |
Refund Method |
|---|---|
|
Credit/Debit Card |
Credit / Debit Card |
|
Online Banking/ E-wallet |
Bank Transfer |
- All returned items shall be sent in their original condition and packaging. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 days return policy, we reserve the right not to refund you.
PickPackBuy reserves the rights to amend the rules and regulations to best meet business objectives without prior notice given.
How Do I Return My PickPackBuy Item?
Refunds of Products can be arranged under the following reasons:
- If the product(s) has been delivered in a damaged or defective condition; or
- If the product(s) is out of date or expired; or
- If the product(s) is different from the order placed
Follow the steps below to request to return your item:
- On your PickPackBuy homepage, go to “My Account”.
- In the dropdown menu of “My Account”, click on “Order”.
- Locate the order which you would like to return.
- Click on “Returns”.
- Complete your request accordingly and click “Submit”.
Your return request will be processed within 10 working days, after your package has reached our warehouse and has been inspected. You will be notified via email on the outcome of your return request. Your refund will also be duly processed.
Should you have further enquiries, feel free to speak to our Customer Service agent, services are available from 9.00am to 6.00pm, Monday to Friday.